Models

Unlimited call outs

Transport assistance

Replacement keys included

Reliable 24/7 service

Australia-wide, every day of the year.

All common callouts covered

From flat tyres to battery replacement, our team is here to help.

Emergency taxi ride provided

Get up to $50 (incl. GST) to get you where you need to go.

Frequently Asked Questions

What should I do if I need roadside assistance?


Call us at 137 200. We’re here to help you get back on the road asap.

To ensure we can assist as quickly as possible, you will be asked to provide:

Your location: Anything from street name to landmarks.
Your Toyota details: Model, colour etc or your Rego.
A description of the problem: engine not working, keys locked in etc. This will help us to send the right specialist to you.
A contact phone number, where possible.

Call us at 137 200. We’re here to help you get back on the road asap.

To ensure we can assist as quickly as possible, you will be asked to provide:

Your location: Anything from street name to landmarks.
Your Toyota details: Model, colour etc or your Rego.
A description of the problem: engine not working, keys locked in etc. This will help us to send the right specialist to you.
A contact phone number, where possible.


How can I buy Roadside Assist?


You can call us at 137 200 Mon-Fri 8.30am to 7pm EST or contact us. If you prefer, you can purchase Roadside Assistance at your nearest Toyota Dealer.

Contact Us

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You can call us at 137 200 Mon-Fri 8.30am to 7pm EST or contact us. If you prefer, you can purchase Roadside Assistance at your nearest Toyota Dealer.

Contact Us


What if I don’t have Roadside Assistance with Toyota Financial Services, can I still call for assistance as a one-off?


If you do not have Roadside Assistance with Toyota Financial Services, you can call us to request immediate service and we will help get you back on the road. You will be asked to pay a call out fee and purchase a policy, so you can remain covered in the event you need assistance in the future.

If you do not have Roadside Assistance with Toyota Financial Services, you can call us to request immediate service and we will help get you back on the road. You will be asked to pay a call out fee and purchase a policy, so you can remain covered in the event you need assistance in the future.


I don’t have a Toyota, can I still take out Roadside Assistance with Toyota?


Our Roadside Assistance program covers most makes and models regardless of whether it is a Toyota or not.

Our Roadside Assistance program covers most makes and models regardless of whether it is a Toyota or not.


Does it matter who is driving the car?


Toyota will provide roadside regardless of who is driving your car.

Toyota will provide roadside regardless of who is driving your car.


Can I get roadside assistance if I break down interstate?


Yes, our Roadside policy is applicable Australia-wide for peace of mind.

Yes, our Roadside policy is applicable Australia-wide for peace of mind.


When can I start using my Roadside Assistance?


Immediately. Call 137 200 and the operator will ask you for information including:

Your name and location
Your Vehicle rego
Description of the problem
A contact phone number, where possible.

Immediately. Call 137 200 and the operator will ask you for information including:

Your name and location
Your Vehicle rego
Description of the problem
A contact phone number, where possible.


What if I break down in an area outside my towing inclusions?


If your vehicle suffers a breakdown in a metropolitan area and cannot be started, then we’ll transport it to;
a Toyota Dealership of your choice, up to 20km, or, if you do not have a preference;
the nearest Toyota Dealership.
If your vehicle suffers a breakdown in a rural area and cannot be started, then we’ll transport it to;
a Toyota Dealership or Authorised Repairer of your choice, up to 50km, or, if you do not have a preference;
the nearest Toyota Dealership or authorised repairer. If the Breakdown has occurred outside of the Dealer’s (or Authorised repairer if you are in a rural area) business hours, your Vehicle will be stored securely then delivered to the nearest Dealer (or Authorised repairer if you are in a rural area) on the next working day.
If your vehicle has a breakdown whilst towing a registered caravan or trailer, we’ll recover the caravan or trailer and transport it to the nearest convenient safe location, or to the Dealer (or Authorised repairer if you are in a rural area) where we have towed your Vehicle (at our choice). A maximum limit of $100 (including GST) per incident applies for transporting any caravans or trailers and any amount above this will be your responsibility.

If your vehicle suffers a breakdown in a metropolitan area and cannot be started, then we’ll transport it to;
a Toyota Dealership of your choice, up to 20km, or, if you do not have a preference;
the nearest Toyota Dealership.
If your vehicle suffers a breakdown in a rural area and cannot be started, then we’ll transport it to;
a Toyota Dealership or Authorised Repairer of your choice, up to 50km, or, if you do not have a preference;
the nearest Toyota Dealership or authorised repairer. If the Breakdown has occurred outside of the Dealer’s (or Authorised repairer if you are in a rural area) business hours, your Vehicle will be stored securely then delivered to the nearest Dealer (or Authorised repairer if you are in a rural area) on the next working day.
If your vehicle has a breakdown whilst towing a registered caravan or trailer, we’ll recover the caravan or trailer and transport it to the nearest convenient safe location, or to the Dealer (or Authorised repairer if you are in a rural area) where we have towed your Vehicle (at our choice). A maximum limit of $100 (including GST) per incident applies for transporting any caravans or trailers and any amount above this will be your responsibility.


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Disclaimer


The information provided on this website by Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.

Toyota Extra Care Roadside Assist is administered by Toyota Finance, a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536.

The information provided on this website by Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.

Toyota Extra Care Roadside Assist is administered by Toyota Finance, a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536.