At John Cole Toyota, we value your experience

At John Cole Toyota we understand that unfortunately, sometimes things don’t always go to plan.

If you are unhappy with an experience that you have had at with us or a product that you have purchased from us, please let us know.

Get in Touch

Customer Experience

We’d would like the opportunity to make it better for you, and to learn from your experience to ensure that the same thing doesn’t happen again.

If you would like to make a complaint or pass on some feedback, please use one of the following options;

  • Contact our Customer Experience Office on 4030 5524;
  • Send an email to our Customer Experience Team via This email address is being protected from spambots. You need JavaScript enabled to view it. or
  • Send a letter addressed to the Dealership Customer Experience Manager, John Cole Toyota, PO Box 118, Atherton QLD 4883,

What you can expect is a prompt response to your complaint or feedback.

We aim to respond to your complaint within one business day upon receiving it. However, should further investigation be required; we will keep you informed of the progress of our investigations. We appreciate you giving us a chance to make things better.

Sales Experience

Service Experience

"Tell us about your Experience" JCT Difference

We appreciate all of our customers who give up their time to share their feedback with us. It is important to us here at John Cole Toyota, as this helps us achieve our goal of delivering a quality and personalised experience that exceeds our customers expectations.

Tell us how we went

Go into our local monthly draw to win some great prizes valued up to $150.^

Your feedback is important to us here at John Cole Toyota, as it is our goal to provide you with a quality and personalised experience every time you vist us.

however to achieve this, we need your help. You can help us by completing a short survey that is sent directly from Toyota Australia* to tell us about your experience – the good and the not so good.

If eligible, you will be sent a survey link as an email or SMS*. Please check your emails; including your junk folder or mobile for your invitation. (usually received within 48 hrs).

See instore for more details.

How can we help you?

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Disclaimer

^Entry is open to all John Cole Toyota capped price service, Private & Bronze New Vehicle and TCPO Customers who receive a promotional email or promotional direct SMS from the promoter. The promotion period is from 12:01am 1/1/2022 to 11:59pm 31/12/2022 AEST/AEDT. There will be 24 separate monthly draws, held each month at John Cole Toyota Head Office, Atherton 7813 Kennedy Highway Atherton QLD 4883. Entries will be eligıble for the monthly draw immediately following the month in which the entry is received. *Your privacy is important to us, anonymous survey responses will be excluded from the local prize draw. One Winner will be drawn each month. Winners will be notified by email and or phone and have their names published in the John Cole Toyota website, monthly Newsletter and Facebook. Winners will each win 1 x prize pack valued at $150. Total prize value is $1800 ($150 per month). Prizes are subject to stated expiry dates and separate terms of use imposed by the prize provider. If you do not wish to receive any further marketing material from John Cole Toyota and or Toyota Australia (including via post, email or telephone), please contact us on 4030 5555 or TMCA on 1800 869 682. For more information about Toyota Australia and your privacy please visit Toyota.com.au/privacy.