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At John Cole Toyota, we value your experience
At John Cole Toyota we understand that unfortunately, sometimes things don’t always go to plan.
If you are unhappy with an experience that you have had at with us or a product that you have purchased from us, please let us know.
Customer Experience
We’d would like the opportunity to make it better for you, and to learn from your experience to ensure that the same thing doesn’t happen again.
If you would like to make a complaint or pass on some feedback, please use one of the following options;
- Contact our Customer Experience Office on 4030 5524;
- Send an email to our Customer Experience Team via customerexperience@johncoletoyota.com.au or
- Send a letter addressed to the Dealership Customer Experience Manager, John Cole Toyota, PO Box 118, Atherton QLD 4883,
What you can expect is a prompt response to your complaint or feedback.
We aim to respond to your complaint within one business day upon receiving it. However, should further investigation be required; we will keep you informed of the progress of our investigations. We appreciate you giving us a chance to make things better.
Sales Experience
Service Experience
“Tell Us About Your Experience
At John Cole Toyota, your feedback matters. It helps us continue delivering a quality, personalised experience that exceeds your expectations every time you visit.
“How It Works
If eligible, you will receive a short survey directly from Toyota Australia via email or SMS (based on your contact preferences), usually within 48 hours of your visit.
If you don’t see the email, please check your junk or spam folder.
Complete the survey before it expires to automatically go into our quarterly prize draw to win a log book service*.
Customers who have previously opted out of Toyota surveys will not receive an invitation.
If you have any concerns or would like to escalate an issue to management, please contact our direct Customer Experience Hotline. 07 4030 5524