J & E Cole Pty Ltd (ABN 40 010 944 206) (John Cole Toyota) aims to provide its customers with the best possible products and services. We also want our customers to have confidence that we afford personal information an appropriate level of privacy, consistent with the National Privacy Principles set out in the Privacy Act 1988 (Cth) and with the Spam Act 2003 (Cth).
1.1 John Cole Toyota respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 ‘Personal information” is information we hold which is identifiable as being about you.
2. COLLECTION OF PERSONAL INFORMATION
2.1 John Cole Toyota will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when your provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3 Additionally, we may also collect any other information you provide while interacting with us.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
4. USE OF YOUR PERSONAL INFORMATION
4.1 John Cole Toyota may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and service and better understand your needs.
4.2 John Cole Toyota may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. DISCLOSURE OF YOUR PERSONAL INFORMATION
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety or John Cole Toyota, www.johncoletoyota.com.au, its customers or third parties.
5.4 Information that we collect may from time to time be stores, processed or transferred between parties located in countries outside of Australia.
5.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. The information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. SECURITY OF YOUR PERSONAL INFORMATION
6.1 John Cole Toyota is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. ACCESS TO YOUR PERSONAL INFORMATION
7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you ins inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com or contact us on 07 4030 5555.
7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. COMPLAINTS ABOUT PRIVACY
8.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Po box 118 Atherton, 4883 QLD. We take complaints very seriously and will response shortly after receiving written notice of your complaint.
10.1 When you visit our website
When you come to our website johncoletoyota.com.au, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyses how people use our site, such that we can improve out service.
10.4 Third Party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that John Cole Toyota is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
11. OneToyota NETWORK
11.1 John Cole Toyota is part of the OneToyota network of Toyota organisations in Australia (each a OneToyota organisation), comprising:
· authorised Toyota dealers in Australia;
· Toyota Motor Corporation Australia Limited;
· Toyota Finance Australia Limited;
· Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance; and
· Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd).
11.2 John Cole Toyota and other OneToyota organisations collect and share with each other customer and guest information to provide you an integrated OneToyota guest experience, such as allowing you to be known across the network regardless of which OneToyota organisation you deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to OneToyota network service providers in Australia and overseas for these purposes.
12. OneToyota MARKETING
12.1 OneToyota organisations may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
12.3 Your consent to receive marketing from a OneToyota organisation will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise.
13. CUSTOMER SURVEYS & SERVICE REMINDERS
13.1 From time to time, John Cole Toyota surveys its customers on a range of issues, including new vehicle satisfaction and the quality of our service. These surveys help us to improve our products and services and tailor the way that we do business with you. If you do not wish to participate in these surveys, please let us know (our details are provided at the end of this policy).
13.2 If you consent, John Cole Toyota may also use your personal information to send you service reminders and information about our products and services, including special offers. You can let us know at any time if you no longer wish to be contacted for these purposes, by contacting firstname.lastname@example.org.
13.3 Toyota Customer Contact Centre (our details are provided at the end of this policy). Your consent will be deemed if you do not opt out when we offer you the opportunity to do so, and will remain current until you advise us otherwise.
13.4 If you do not wish to receive Customer Satisfaction Surveys or other marketing information from Toyota Australia, please contact Toyota Australia directly on 1800 252 0976 (you will still receive safety-related messages).